We accept returns upto a period of 5 calendar days from delivery of product. Products returned should be unused, undamaged and unwashed with tags & in original packaging. Products bought under any special offer or sale are only eligible for an exchange (product should be of the same or higher value). To initiate returns please reach out to customer care as per details below.

Please note that made to measure products are not eligible for refunds or exchange.

 

Customer Care: 

Email: men@eleven-brothers.com | +91-8908902111

 

Business Hours: 

10am – 7pm IST, Monday to Saturday, except Indian public holidays.  

 

Eligibility:

If you find any problems with our article or are unsatisfied for any reason, you can return or exchange the article up to 5 days from delivery of product.

We will only accept articles that are returned in their original packaging, are unused, unwashed and undamaged with all tags still attached. Otherwise we may not accept the returns and send it back to the customer.

Please note that made to measure products are not eligible for refunds or exchange.

Money Back:

For all accepted returns, we will refund your money within 7-10 working days or exchange for another available size or product, as you prefer. All amounts refunded will be subject to deduction of shipping charges as paid by the customer.

Only eligible for the article purchased, not any packaging or gift or free items included by us.

 

Process: 

To initiate returns please send a written request at men@eleven-brothers.com

 

Cancellations:

Cancellations can be requested through our customer care any time before orders are picked up by our delivery partners. We are not able to cancel orders once they are collected by our delivery partners. If so, the order can be cancelled only after receipt of delivery by the customer. For all accepted cancellations, we will refund your money within 7-10 working days or exchange for another available size or product, as you prefer.